FAQ
Wine & Format
You'll find most common questions and answers relating to wine selections and by-the-glass format below.
What is the volume of the glass vial?
The volume of the glass vial is 100ml which is equivalent to one full glass of wine.
What is the by-the-glass format?
We utilize a patented bottling technology that ensures the preservation of both the taste and quality of the wine. Each glass guarantees the wine for up to one year, preserved as if it were from the bottle. The vials are made of pharmaceutical-grade glass and are fully recyclable. We have gone to the ends of the earth to not only bring you the best wine but the best technology behind it. We have taken every step to ensure no air contact is made with the wine, no seams are in the glass, and each glass maintains the vineyard’s original design so you get the full, table-side sommelier experience right at home.
How do you select the wines in each edition?
Our goal is to bring you on a journey through the unknown and help you to explore new authentic varieties and unique wine flavours from various corners of Europe.
We are searching for interesting, distinctive wines with the character of the particular country, region or winery. Wines with a story and soul. True craftsmanship.
During our continuous search for new wines, we also take into consideration the feedback and wine preferences of our customers. Only 1% of wines tasted end up in the VINEWAY portfolio. Then our exceptional team of sommeliers and advisors curates 5 wines in a particular order to create a unique wine tasting experience for you to enjoy at your home.
Which wines are part of the tasting editions?
On each product page, you'll find all the wines which are included in section "What's inside".
Are some wines part of multiple tasting editions?
Some wines match different styles, and in case we feel like it would improve the overall experience, we've included it in more than one tasting edition. Currently, some of the wines are exclusively curated for a specific theme, while others are part of maximum of two tasting editions. In case you're considering purchasing multiple tasting editions, please see the "What's inside" section of each edition.
Membership
Here are the answers to questions relating to annual membership.
How does annual membership work?
Annual Membership is a program for all wine lovers who want to explore "best of the best" wines delivered every three months for the duration of one year. Each membership comes with 30 EUR voucher to buy full-sized bottles, automatic 20% discount, and free delivery on the individual tasting editions. Our annual members vote on new limited edition wines, have access to exclusive events, and help our founders shape the VINEWAY project. Join here.
What are the payment options for annual membership?
You can opt either for one-time payment which gives you all the annual membership pers or a recurring charge every 12 months, with additional 10 EUR discount compared to one-time purchase.
How do I get the 30 EUR voucher?
The voucher eligible for bottle purchase only is automatically added to your account. The amount will be deducted from your order.
How do I get the 20% discount on bottles?
The 20% discount on bottles is applied automatically in your cart.
Is it possible to cancel my membership?
Yes, you can manage your subscription in your account, or email us at contact@vineway.eu and we will cancel your subscription.
Do I get a refund after cancelling my subscription?
Refunds are possible on a pro-rata, basis. For example, if you decide to cancel your membership after the first delivery, we will refund the remaining amount.
Delivery
You'll find the most common questions relating to delivery and fulfilment.
What is the shipping price?
Please, see our shipping rates here.
What are the delivery options?
We currently offer courier delivery or pick-up point delivery (only Slovakia and Czechia). It is only possible to ship orders via Zásielkovňa couriers and their respective Z-Boxes and Pick-up points.
How long does it take to receive my order?
We reserve 48 hours after placing an order to dispatch your package. Depending on your location, the delivery is carried out within 1-3 business days.
I received package with broken glass and leaking contents. What should I do?
We are very sorry to hear that. Unfortunately, shipping delicate glass is subject to higher risk. Please, send us the image of your damaged package at contact@vineway.eu. Depending on your preference, we will either refund your purchase or send a new item.
Orders & Discounts
You'll find the most common questions relating to delivery and fulfilment.
How do I get my 10% discount?
All customers who purchased one of our tasting editions, created an account, or signed up for our newsletter are eligible for 10% discount. The discount is automatically applied after you add an item in cart.
When will I receive tasting edition labeled as "pre-order"?
All of our limited tasting editions are expected to be shipped on 28th of November. We will do everything we can to meet this date. However, we reserve the right to change this schedule, due to unforeseen circumstances.
Is there a minimum purchase order while ordering full-sized wine bottles?
There's no minimum order for full-sized bottles. Free shipping starts from orders above 50 EUR.
How long does it take to receive my order?
We reserve 48 hours after placing an order to dispatch your package. Depending on your location, the delivery is carried out within 1-3 business days.
I received package with broken glass and leaking contents. What should I do?
We are very sorry to hear that. Unfortunately, shipping delicate glass is subject to higher risk. Please, send us the image of your damaged package at contact@vineway.eu. Depending on your preference, we will either refund your purchase or send a new item.